8/10 Väldigt bra
23 december 2024
Other than our check-in experience we enjoyed our stay. We have stayed at this hotel numerous times when visiting family and it was the first time we have experienced a rude, disrespectful check-in representative. Messaged with the supervisor who seemingly disregarded my concerns saying it was miscommunication despite my communicating to him that she refused to let me show her documentation of incidental fees being paid via a cc authorization form ahead of time. I tried to explain that I had two reservations and that we were not checking in early. She refused to check me in without me paying another incidental fee. As stated previously the supervisor said it was just miscommunication and offered a free item from the little store area.
Dana
Dana, 1 natts familjeresa
Verifierad gästrecension från Hotels.com
