The hotel itself is clean and comfortable, but we were disappointed regarding the service. Firstly, we booked airport pick up from the hotel, everything was confirmed but in the end they did not send anyone to pick us up, and when we arrived with a taxi they claimed they had no clue the were supposed to pick us up. Secondly, we found another guest entering OUR room without our permission or the hotels knowledge. The hotel stores the keys to the rooms on the counter downstairs, so when no staff is present anyone can grab the room keys. Luckily nothing was stolen from our room.