6/10 Bra
3 januari 2025
Not what I expected
My husband is handicapped and I reserved an accessible room with a roll in shower. While I was checking in, I asked if the room was accessible and the front desk gentleman said “YES” that it was!! When we walked in we immediately realized that it was not accessible at all. I called to the front desk and asked why we were in a regular room after I specifically asked if it were accessible? He explained that our reserved room was not available. The bathroom was so small that my husband wasn’t able to walk in with his walker. He needed a shower chair to sit on, and the front desk guy brought us a dirty patio chair from outside for him to use. The chair barely fit into the shower causing him to have to enter the shower from the toilet side of the shower door with maybe 6 inches of space to get through. I was not happy with anything with this room, especially since we really need to have an accessible room.
Marie
Marie, 1 natts resa
Verifierad gästrecension från Hotels.com
