2/10 Dåligt
28 juli 2024
Beware sudden non-functional AC in mid-july heat
Our stay at Elyka in mid-July was unfortunately disappointing due to serious issues with the air conditioning, which suddenly completely stopped working across the hotel during our stay. Despite the hot summer weather in Istanbul, the hotel management was obviously indifferent and did not offer any assistance. Instead, we were constantly being re-assured that AC would be operational "shortly".
The hotel staff were friendly, but they were unable to help with the situation despite their best efforts given their limited ability to operate without management's assistance or direction.
While Elyka had potential (e.g. nice clean rooms and friendly staff), the lack of a functioning AC and their management's lack of responsiveness made it impossible to stay and we ended up having to relocate (Hotels.com was very helpful with this and provided us great and fast service). Given the high temperatures during summer in Istanbul, reliable air conditioning is essential, and the risk of encountering such issues makes it difficult to recommend this hotel.
Anyone considering this hotel given their high score should beware as they are taking a risk: if AC works all is well and stay will be pleasant, but if it malfunctions a relocation is a must given the heat (especially if you travel with children or elderly).
Verifierad resenär
10 nätters familjeresa
Verifierad gästrecension från Hotels.com
