Pros: The staff was exceptionally friendly, room was clean and spacious, breakfast was delicious and good variety, location was perfect for seeing a concert at State Farm Arena.
Cons: Room was not ready at check-in (4:00 pm) despite even being at hotel early to inquire about early check in. I completely understand if you cannot accommodate an early check-in, but it is not acceptable to not be able to check in on time when we paid for a service. It made us almost late for our concert. Room location was incredibly loud. We were on the 13th floor. I’m not sure what was above or below us, maybe a boiler room? But it was so loud all night. I had to use AirPods with white noise. The bathroom was in need of a refurbish… peeling walls and crumbling ceiling.
Overall, it was a clean stay but poor sleep and stressful wait for a room.