2/10 Dåligt
31 december 2024
Not going back!
My wife and I decided to stay at the downtown Ramada in Spokane after a nice stay there during the summer months. Our experience this time around was very different. We were under the assumption that the pool would be available, as well as the continental breakfast and neither of them were. This was not indicated in the booking of the hotel. That is not the worst of it!
Inside the room the floor was dirty, black mold in the shower, and there was what appeared to be blood on the curtains covering the window. The bed was clean and only needed the room for the night so we decided to stay and let them know about the room in the morning. While checking out we did just that.
On our way home our bank notified us that there was an extra $30 dollar charge to our account from them. My wife called them right away to find out what the charge was for, they claimed we took the smoke detector down inside the room and were accused of smoking in the room. 1. Not true, if it were I would not have gone outside in the rain to do so. 2. They were debating to charge us for the disgusting curtains that we pointed out to them.
My wife and I are not big fans of being accused of something we did not due. After speaking with the front desk and addressing the issues we were told that they were refunding us the $30 charge and the $100 deposit back. We will see in the coming days if it happens. I will also take pictures from now on.
It was just a shady experience and we will not be going back.
Robert
Robert, 1 natts affärsresa
Verifierad gästrecension från Hotels.com
