2/10 Dåligt
4 november 2019
Be careful when booking this place
It was a very bad experience. When we came to the hotel we had to sit and wait a long time. After more than 30 minutes the guy at the Hotel told us that our room had some problems with the plumbing. We couldn’t be in the room that night but next night it would be fixed. He told us to move to his “brothers” Hotel for one night. We had booked a Deluxe room, a large room. When we came to the other place, we were offered a tiny room, just in size of a bed in king-size. The room was just in the breakfast area.
At the evening we looked at Hotels.com and our room was still available, free for booking! Next day, when we came back, the two person at the Hotel didn’t know anything about our room or any problem with the plumbing. When they connected us with the guy from the day before he just said “Its still problem with the plumbing. But we could stay at the other place”. We asked about the difference in payments, from a deluxe room to this small room. “That’s not my problem” he said and hangs up the phone.
We had paid for a deluxe room and got a small cabin. During this time it was al the time possible to book a deluxe room at this place.
Anna
Anna, 2 nätters resa
Verifierad gästrecension från Hotels.com