So much done wrong...
1. Wifi is slow, doesn't work everywhere even at the pool area and you MUST PAY 350 Rupeea/day!! Crazy right ?
2. Everyone will almost beg for tips, the cleaner will knock on your door in the evening walk in move some water bottles and stay until you tip him, they will carry your bag for 10 meters from reception to car and wait for tips or bring you a drink at the pool and wait for tips. This isn't a 5 star service.
3. Reception was not service minded, checking in felt like forever and checking out they lost my doctors papers that I was promised at checkout.. grrr
UPDATE: They promised to send it to my home address, 1 month later and NOTHING is sent!
4. Pool is ice cold, like swimming in ice bucket. Too few sun beds at the area and when a group of ladies were extremely loud, yelling for a long time, no one in the staff bothered to talk to them to keep it down, I spoke with other guests that all felt the same.
5. At the time of arrival the restaurant was renovating, spa was too and the temporary spa wasn't worth a 5 star hotel so they should adjust prices accordingly.
6. I took a quick break for 1 Cappuccino, croissant and muffin and the price was 1600 rupees. I wouldn't complain at all if the quality was good but it was stone hard and I could tell it had been out since the breakfast same morning. Why charge so much for something so bad in a good restaurant ? :)