It is with a mix of sadness and disappointment I leave a negative review about this hotel. We have been traveling at multiple Hilton hotels and this was the worst experience amongst the chain so far.
We booked two rooms for 3 days. We had to roll all of our lagguage in to the hotel as the baggage employee was not there ‘due to COVID’. A more honest way of saying this would be: sorry, but we are understaffed. This is something that a very nice gentlemen later confirmed and apologized for.
In the evening we tried to stream some YouTube or Netflix on the gigantic TV in the room but could not figure out how. We called the reception. A nice man replied and he came up to our room to try to solve the issue, but sadly without any luck.
The Next morning we went to the reception to ask about the matter again. We are then told that the TVs are unfortunately not smart. I am not sure how this is possible in 2021 when even my grandma has a smart TV. Bare in mind that the TV is relatively new and advanced, but the hotel employee admitted that the owners opted out for a cheaper television.
On the second day we visited the spa. At the SPA reception we where met with a sign referring to contact by calling a number. So we had to dive down behind the disk and take our own bath towels. It felt very weird. The staff had simply left the spa area. This caused the floors to be very slippery, dirty and beyond all not very fresh. My father actually slipped up and got a cut on his hand.