Upon arrival, the gentleman who was behind the desk began checking us in but stopped to answer the phone. Instead of asking that person to hold so he could continue helping the person standing in front of him, he proceeding with whatever that person needed. Once we finally got checked in, he announced the room numbers, which you shouldn't do. I got to my room which smelled like smoke and the safety latch was very loose, so I went back downstairs and was assigned a new room. That one didn't smell but the carpet felt sticky and the shower was so grimy that you could see the streaks from where something was sprayed but never cleaned. The coffee maker in the room was missing The tray to put the coffee pod in but even if it had been there, the grime in the compartment where the water goes was so gross that I wouldn't have used it. The bed was comfortable so I guess that's good.
Breakfast was ok, nothing spectacular.