Upon check-in and during my 2-night stay, the staff (front desk, cleaning staff) were not friendly. I was never greeted, though I spoke to them when checking-in and in passing. When we first got into our room, there were 3 take-out plates of food (presumably left by the last guests) in the mini fridge. There were small bugs in bathroom and the continental breakfast was subpar. The last straw was the cricket I discovered in my sons' hotel bed! I was waking up my younger son when I saw the live cricket walking under his armpit! When I reported the insect to the front desk receptionist and showed her the picture from my phone, she asked me if I "left the window open." I responded, "In this Texas heat? No, I did not leave the window open!" No sense of customer service, bugs in the room, and trash was left in the room. If I could rate this hotel with zero stars, I would.