Please read before booking, pictures, and video attached. It's mine humanely responsibility to disclose this important information and experience with other travellers. This hotel is not even close to its version in the marketing material. It lacks basic expected standard and services. I stayed in the Executive room from 5-11 Feb. First evening, I had to attend a business dinner with clients sweaty and dirty because the shower lacked hot water. They sent a plumber, which fixed it while I was out. Thursday morning, I had to take a work organised shuttle bus at 8am to a conference outside Geneva. Again, there was no hot water, and this time, I ran to the gym's shower in another building, missing breakfast and the bus, forcing me to take a taxi. What the hotel do? They write an excuse postcard with a chocolate bar, see the picture. Staff working in this hotel are totally dissempowered and can't make logical decisions to satisfy guests. They just stare at you and repeat the same phrase, we are so sorry. I have roughly 100 hotel nights per year, my baseline for comparison is good. There are much better options. According to the hotel, for security reasons, there are no irons in the rooms. Instead, they have this dirty room, with broken irons, irons which colour your shirts, and damaged boards covered by bedsheets. This is what they call luxury Royal hotel.
Please take my advice and book another hotel. The list of reasons can be long. You can book Warwick nearby, not 100% good bu