The young lady who checked us in was FANTASTIC. Polite, friendly, professional. The photo originally posted for this hotel on Hotels.com was NOT for this hotel. They used a neighboring hotel's photo, which is what we wanted. This hotel is in a ghetto area and is very outdated. It's loud outside and inside. The A/C sounded like a jetliner taking off. The bathroom walls haven't been properly wiped down. The bed was comfortable. The room was old, dumpy, and dark. Many of the outlets didn't work. It's a hot mess. On the 1st morning of our stay, a "manager" stopped by to tell us it was past time to leave; however, we paid for three nights. No apology. Just left. Upon checking out, a young lady didn't ask how was our stay. They have a long way to go in this hotel to get to at least a 3-star service.