I had a terrible experience at this hotel. Upon arrival, 19 October 2024, on Saturday ,we were left waiting outside in the rain for 15 minutes because no one opened the door. When we finally got inside, I was given a key card for room 223, only to find out that there was already someone staying in that room – it was a huge shock!
I returned to the reception, where the night staff gave me another key card for room 202. I had booked a room with a king bed, but was instead given one with two queen beds. When I raised my concerns, the staff member was dismissive and didn’t seem to care at all.
To make matters worse, the room was not clean, yet I was still charged $125 for the night. The overall service was incredibly unprofessional, and I left feeling frustrated and upset with how everything was handled. I would not recommend this hotel to anyone.