Overall the hotell was clean and had a good location. However the service was terrible. We had booked a Club room in order to enjoy the Club benefits. It was not possible to have breakfast in the Club as in many other hotels. The Club had a seating capacity of approx. 15 guests, which did not accomodate the all the Club guests. There was a "Happy Hour" between 19-21, when they served snacks and drinks. Snacks were not re-filled unless you asked for it, and the service was very poor. During the day, you could only get coffee and water in the Club, no soft drinks available. Also the staff at the brakfast were extremely non-service minded. You had to drag them to the table to order coffee/tea. No napkins at the table, and not possible to get any even if we asked.... We dropped our car at the valet parking, mess, mess ,mess. They could not find our keys, we had to wait for 45 min to get the car.