Hotel Poem is an incredible hotel. The breakfast is top notch. Everything is made to order, but it really fits the cozy, homey vibe of the hotel. All the staff are friendly and accommodating. The receptionist, Erçan, has a junilant personality and made us feel very comfortable. The trip was made easy because of the accommodations the hotel provided, like airport transfer. They also book you tours in the bosphorous, city, museums, which are helpful. We had a wonderful stay and would not hesitate to stay again. The area surrounding the hotel is not as hospitable due to the fact that Sultanahmet is a touristy place, but it is very safe and quiet.