A huge disappointment. The hotel is marked as a 5 star but is barely at the level of a 3 star. For swedes, the overall does not live up to the quality you would get at a Scandic.
Since we are are 4 in the family, we had 2 bungalows in the jungle (4 beds). The bungalows are about 10-15 minutes walking distance to the lobby, pool and beach area. The hotel proposes a shuttle service. Even if 10-15 minutes is not much, the walk could turn into an adventure if you meet monkeys on you way. The grey monkeys are aggressive and attack. Unfortunately, they attack the smallest in the group, i.e. the kids. So shuttles became a necessity. But you wait in average 15-20 minutes outside of your room for it. We had once to wait 50 minutes. We mentioned this to the reception who, without apologising, just said that it happens sometimes.
House keeping is of poor quality, On 2 occasions, they took our towels but did not leave fresh ones. So we had 0 towels. We called the lobby to get fresh ones which were delivered 1 hour later. We called 3 times to ask where they were but they were each time on their way. Of course, no apologies.
I asked for the manager to call us back. But of course, no one called.
The restaurants are very good and we highly recommend them.
In summary, the hotel gets at most a 2 out of 5. The restaurants get a 4 (5 would be michelin level).