This is a threestar hotel, and don´t expect it to be more. You pay for the location, which is really good. The breakfast is good, cleanliness also. Didn´t get the chance to have lunch or dinner, but from what I saw, it looked good.
But the service is terrible.
The staff are not helping at all, the manager goes a long way to see that you´re smiling, but he won´t fix the actual problem.
The others in the staff are really not helpful at all, could be patronizing or borderline rude when you´re pointing out problems.
For instance; an AC was on really cold and I couldn´t lower the temp with the remote. One of the staff told me he would look at it the next morning, and I should remind him if he forgot. Meanwhile I should go into the fusebox in the room and disconnect one of the fuses. I would notice which one when it would stop. Since I´m no electrician, I of course didn´t. I talked to another of the staff the next morning, and she said the same. I asked her what I should do when it´s really warm inside and I would need it again? She told me to connect it again. When I asked her what I should do when it´s warm again she got a bit rude and told me I should of course disconnect it. When I at this point asked her if this connecting and disconnecting would have to be going on for all night, and how I should sleep, she made it really clear that she wasn´t going to talk to me any more.
To summarize; great location, good breakfast, terrible service. The cleaning staff are really nice.