We are extremely dissatisfied with this hotel experience. The pictures do not correspond to the actual hotel.
The staff is very nonchalant and mostly sitting on their phones, hardly a smile. Our AC didn't work, the fridge didn't work and not all the lights inside the bathroom. It is extremely responsive and we were woken up about 1 time/hour by garbage trucks, people and other noises. After a lot of back and forth, we had to change rooms to one that worked, but the first answer was "fully booked". The new room worked with ac and fridge but it is extremely dirty, stained carpets and filthy bedding.
The breakfast buffet was inedible. Our eggs were black on the inside and the fruit had scales.
All in all. Bad service, the rooms are below average, inedible breakfast and the standard is very low. You should not trust that it is 4 stars and 8.6 in rating.