The kitchen was well appointed & there was even laundry detergent. There was soap, shampoo, & conditioner, too. The bed was uncomfortable. The pull out couch was broken & the couch cushion zipper was broken. My son had to sleep on the floor because pullout couch was so uncomfortable. On the website, it said covered parking for a fee of $25, which is not the case. We had to park at Olde City Garage for $35/day & it was a long walk with all of our bags. We tried to request an early check-in, but that is literally not an option on the app. We got there 7 minutes before 4:00pm & the door would not open until exactly 4:00pm even though there was nobody in that room. I will not book again with Sonder.