I had a business week in the Emeryville area, and stayed at Extended Stay. Reading the other reviews I would say my expectations were on par with the experience I had. The hotel it self is OK, the portiers offered the service I would expect. The only suprise on I got was that the kitchen was completely empty, no dishes, silverware or cookware, even though that is one of their selling points that one is supposed to be able to cook ones own meals. Maybe this is offered per request, I don't know because I never asked and didn't really need to use the kitchen.