6/10 Bra
5 november 2014
Helpful staff, but a ac maintenance would be good.
When I arrived at the hotel and had checked in I discovered that the hotel had put me in an smoking room and no non-smoking room was available in the same class. They could only downgrade me to an non smoking single room and change the room next day. I agreed since my wife wouldn't show up until the next day. The following day I received a new room, but the ac sounded like an helicopter once again I complained and the reception change to another room and at the same time upgraded me to an suite, the room was great, but yet again the ac in the bedroom was broken and the ac in the living room really struggled to keep the temperature. This time I didn't care anymore to complain. The hotel staff really tried to help and hotels.com had not informed the hotel of my room requests in the booking. Overall the stay was OK.
Sebastian
Verifierad gästrecension från Hotels.com