2/10 Dåligt
5 januari 2025
Beware: not a serious establishment
When I arrived for check in, to my surprise the staff at the reception could not find my booking. Allthough i have confirmation from the website.
The receptionist talked to her manager on the phone, finally they found my booking, but they did not actually reserve the room i booked. And the hotel was fully booked.
I asked for what happened, the receptionist talked to her manager, and she came up with a bunch of unbelievable excuses. They tried to blame "the system" and "the website", when it was clearly their fault. I asked to talk to the manager myself, becasue the reasoning made absolutely no sense. The receptionist shamelessly said the manager is busy and can't talk to me.
They did not offer to help, they did not try find an alternative, i did not even get an apology.
These people are not trustworthy, not serious. I do not recommend booking this so called hotel.
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