A very nice hotel with high standard. The staff spoke very good english, a must since you might have a lot of quastions and people out on the street are not so much English spoken. The staff were very helpful in answering all kind of quastions that we had. The location is perfect between two Metro stations. Right on Nanjing Rd, close to the Bund. The only bad thing would be that they are very pricy on breakfast, dinners, massage, airport shuttle etc. Breakfast hours are 06-10 am, that is to early for me on a Saturday. I need time to enjoy a buffee breakfast. If I ever go to Shanghai again i will definitely stay here again.