I was informed that I could not stay in the suite room I had booked due to technical issues or overbooking. The receptionist assisted us by offering two different rooms. However, the fact that the room I had reserved well in advance was unavailable and that we had to spend about an hour trying to choose a room with my family late at night was not a pleasant experience. I should also mention that a complimentary breakfast was offered as compensation. The staff were attentive, solution-oriented, and polite. However, when we toured the hotel for a suitable room, I noticed that around ten vacant rooms were out of order and unusable. As positive feedback, I believe that ensuring the availability of functional rooms would be in the hotel's best interest.