This place did not meet our expectations at all. The photos of the rooms you see here are 100% opposite of the actual room we got - if you get room 82, ask to switch rooms immediately. We were supposed to get a Queen size bed but got a single bed and a pullout bed pushed together. Someone forgot a charger plugged in to one of the outlets in the room. The TV was from year 1980 and the amount of spider web in the ceiling would make a sweater if you would want one. The toilet did not work properly and the smell in the room suggested that it used to be a storage space for ski gear. We arrived at 7pm and went down to the reception at 7:20pm to ask if possible to switch rooms, but it was closed 40 minutes before the time stated (8pm) on the website. The girl checking us in, was a bit in a hurry. We decided not to stay and made a booking at another place. We came back the following morning to inform them about our experience but they just informed us that we should have called the “night staff” but since we are tourists in NZ for a short period, we don't have a NZ phone number. Other than that, they were not interested in helping us and we will warn our family and friends, if they ever are visiting Queenstown, not to stay here - And we don’t recommend anyone staying here!!