2/10 Dåligt
8 maj 2026
This weekend, I travelled from Canada to stay at this hotel that I booked well before the check in date. When I arrived at the hotel, I was NOT given the room I had pre-paid for because they had overbooked the rooms for the weekend. They DID NOT accommodate me. They DID NOT help me find another hotel. I had to find it on my own. I WAS NOT GIVEN ANY COMPENSATION FOR THEIR MISTAKE. And, I was not made aware of this until I got to the hotel on the day of check-in. They DID NOT send any emails or give any phone calls ahead of time to let me know that I would have to find a different hotel for the weekend. Absolutely no communication was made to me of their mistake. They waited until I physically got to the hotel at 6pm to let me know after travelling hours. This experience was extremely unprofessional, and the hotel staff were not kind or considerate of the situation they had put me. Worst experience and the worst customer service I have ever received. I will never book here again.
There are also a lot of homeless people outside this building with no security (from what I saw).
Iman
Iman, 1 natts resa
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