6/10 Bra
17 april 2018
Cannot recommend this for European tourists
Even if it stated that the staff could speak several languages this was not the case, they could not speak more than one or two sentences in English which can become quite problematic since they also tries to save face and are afraid of making a mistake. We also had issues with the following which sometimes caused an hour of meddling back and fourth:
1. No Wifi, after a while we got it, but then really bad even if using Bing since the firewall of China
2. Suddenly a note in our room that they did not have any hot water, it was cold outside so not too funny
3. Bad lunch experience in the hotel restaurant where they also serve breakfast. After waiting for 40 minutes one of us got their food, when asking for the other main course they answered that they did not have it any longer... as simple as that.
4. No possibility to order taxis, we ended up missing a restaurant reservation since it took so long for them to let us know this was the case
5. No possibility to get help with concierge service, since they do not speak English this is a though one.
6. Our hotel room keys stopped working several times as well which became annoying after a while
We are very used travelers and have been traveling the world for years living with Nomadic families to Grand Hyatt hotels but this was a bad experience. The hotel is probably OK for Chinese tourists who can communicate, but I cannot recommend European tourists this hotel.
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