The all-inclusive package was great From indulging in rejuvenating spa services to relishing an array of delectable food options, the hotel provided a comprehensive and satisfying holiday experience.
However, the housekeeping standards were bad on the second day. The bed sheets were haphazardly arranged, and cushions were carelessly thrown on the sofa, suggesting a lapse in attention to detail.
Our visit in November, while generally pleasant, was met with disappointment as the water rides, a key attraction, were unexpectedly closed. This information was not adequately communicated before our stay, leaving us unprepared for the lack of access to these facilities. Clearer communication regarding the availability of attractions would have allowed us to manage our expectations better.
The waiters were overly clingy, making it difficult to enjoy our meals in peace. We would have preferred a more subtle approach to service, allowing guests to savor their dining experience without feeling constantly interrupted. I guess they want tip. I only travel via card.
Another point of contention was the insistence on using the hotel's taxis, with an exorbitant charge of £40 to the airport. Opting for an Uber instead, we paid only £11, highlighting a significant price difference and leaving us questioning the hotel's transparency in their transportation services. In conclusion, provided a great overall experience with its fantastic amenities but housekeeping is bad