The staff was very helpful, but unfortunately, there were several things about the hotel that made our stay unpleasant. First off, we were meeting our cousins there and the day of the reservation, they called her and said she had 45 min. to verify her reservation. Unfortunately, she was flying and couldn't answer the call so they gave away her rooms. Totally weird to ask someone to call you within 45 min. otherwise you will give away their rooms. So she had to find another hotel with 5 rooms at the last minute and ended up staying several miles away. Really ruined our family get-together vacation. When I went to check in, they couldn't find my mother's reservation. I showed them the confirmation number and after about 20 min, they found it (thank God!). Over the next few days, saw this happen to several people so not sure what is wrong with their reservation system. My room had a bed that was about 6" above the floor. Very hard to get out of bed each day. The bathrooms had no counter space, no places to hang towels, washclothes, etc. Overall, room was not practical but again, staff was always very pleasant. We would not stay here again.