8/10 Very Good
Sep 30, 2024
Great for family!
Our stay at the Aletto was a great fit! Traveling with 4 kids the 6 twin beds were perfect and the split bathroom allowed to maximize use. This hotel would be nothing if it wasn’t for Max. He provided stellar customer service above and beyond anything we expected. This is not a luxury place to stay, but it’s the perfect location to get a morning run/walk in the Tiergarten, grab a train to anywhere, or just walk the nearby blocks with restaurants and shops. The best thing was that there is a grocery store 100 meters from the front door of the hotel. It was great to grab water, snacks, and even breakfast each morning and an ice cream each night. Super inexpensive! Honestly the only down fall was that there was not fridge on the room, which I know is not standard for Europe. I brought a little cooler bag with and started by buying ice each day. On our third day, Max saw me carrying ice and stated that there is an ice machine on property and all I needed to do was ask for ice when I needed it. Unfortunately, when Max was not there, the other staff did not want to give us more than a cup of ice, and made it seem like we were nothing them when we asked anything. Max was super helpful about EVERYTHING! Kiddos LOVED the football enclosure the property had to offer! I had to pry them out of there several times and tell them I watch them play soccer back home and while I’m in Berlin, I want to see Berlin!! Hahaha!
Carmen
Carmen, 6-night family trip
Verified Hotels.com guest review