2/10 Dåligt
2 januari 2025
Dangerous design, irresponsible manager
Extremely dangerous design and manager that dodges responsibility for dangerous design. We stayed in the suite with a fireplace and were woken up by a burning smell. The fireplace burns so hot that it melted the cover of a cushion on the sofa next to it. My mother even burned her hand while trying to remove it. The wall next to the fireplace is so hot it could cook a steak, I can only imagine what will happen if you to accidentally lean on the glass or metal frame. None of the fireplaces in the other hotel or our home are like this. It’s a safety hazard!
For the safety of future guests, we voluntarily brought this up to the general manager, instead of thanking us or being concerned about my mother’s injury, he charged us hundreds for damages (only the backside of the cover of one cushion is damaged, so it’s easily reparable, but they priced it for all 3 cushions). They claim it’s about the details and “consistency”, but the old sofa already has discoloration, the dresser had stains, and the bathroom tiles are in a disgusting state (see for yourselves).
The room is cramped with the sofa bed out, so only place to store the cushions would be on the sofa next to the fireplace. If placing the cushions there is creates a hazard, then don’t place a sofa so close to the fireplace to begin with! That fireplace is a ticking time bomb waiting for accidents to happen. There wasn’t any signs warning about the fireplace. They’re lucky my mother wasn’t seriously hurt.
Haohong
Haohong, 1 natts familjeresa
Verifierad gästrecension från Hotels.com
