great initial vibe. Room was cold, HVAC heating wasn't working. Luckily had a small heating unit on hand ( i wonder why!!! ) Had it on all night, but it was noisy, so not a good rest. No hot water in the shower in the morning, even though it was warm at the sink. Complained verbally to the front desk: he just said sorry, and asked whether they could go and check. Way too little, way too late.Totally not an adequate reply for a $ 400 night in mid Jan NYC. Coffee btw was horrible, probably the milk was spoiled, but the bar guy didn't care that much even to throw it. Don;t know it can get much worse.....