Nice staff, that were quick to contact me when I forgot something. Quick to arrange delivery of said item, but i still haven't recieved it (happened today). Bunk beds that swayed a bit, but not enough to be uncomfortable. I missed a shelf to put cellphone on in upper bunk, and it wouldn't hurt with power outlets at easier access from bed. Franz Josef seems to be a bit of a party town, and my room mates seemed to enjoy this a bit too much.