We got there really late and guess what, Paul was still in the reception waiting for us to check in - great customer service. He took us straight away to our room, of which is not the poshiest, but definitely one of the cleanest. Self contained apartment/hotel room whatever you wanna call it. Close to a servo (Coles Express), tram that goes both Broadbeach way and Surfers' Paradise, around 15 mins walk to Pacific Fair Shopping Centre, and less than a min walk to the actual beach. I can't fault anything, absolutely enjoyed our stay.