2/10 Dåligt
27 februari 2020
Not good
When we arrived for check in there is “a problem” with our room. They moved us to a different hotel and it was supposed to be an upgrade for us which it was not. We got a tiny room and for the first evening there was no hot water so we could not shower. There was a steep hill walking to the hotel from the Tophane train station.
The reason we choose Galata 1785 in the first place was that is was close to the train station and the room was big with a sofa part.
Now we had to walk further to the station and we got a smaller room.
This could easily have been handled in a satisfactory way from the hotel if they had contacted us before we arrived so we could choose if we wanted to stay at the new hotel or make a new reservation at another hotel.
Kristin
Kristin, 7 nätters resa
Verifierad gästrecension från Hotels.com