A great stay which we certainly enjoyed, the room lived up to our expectations and was actually one of our favourites of the 10(!) hotels we stayed at on our Canada trip. The lack of human contact, besides the initial phone call to have them secure the deposit, was probably the weirdest aspect. It certainly wasn't a problem, but it felt unusual. That being said, the staff was very responsive via mail and I don't doubt they would have been equally helpful in person, would we have needed them.
The complementary Netflix was much appreciated, the bed comfortable, and the room overall seemed fresh and clean.
Maybe there could have been more eating utensils and plates and stuff, but that's a minor thing.