All below can be summarised with: We got super bad service!
We arrived late and were very tired, the man at the reception told us that we were late. But I asked why since they are open 24/7. He didn’t answer, and was simply very unprofessional and laughed.
First we were given a dirty room on the first floor, with a not even flushed toilette. Super bad first impression.
After returning to the reception, I was treated as if I was the problem and I even after I showed pictures that the room was in poor condition they were still joking in between themselves. If it was about me I don’t know. We paid the premium, but got the low budget welcome.
Even if the swimming pools and environment were nice and fascinating, it is obvious that the upkeep and renovations should be prioritised much more. On some of the waterslides there were thick layers of green moss and mold which takes like a second to remove with a power-wash.
In the mainhall the sunbeds were not available and I believe that there should be a limit in how many hours they can be left unattended. Only like 5% had people on them, and the rest were used as somewhere to keep their towels.
All the food, drink and dessert options were very expensive.
Sadly the bad first impression of the accommodation at Ohana ruined the overall experience. And a simple gesture of good service in the form of some free bowling or other for them not expensive compensation might have turned it all around.