One thing that surprises me is that there is no warning of which route to take to get there. Coming from the west, our GPS took us through the highlands which was a 3 hour unpaved dangerous experience. I don't blame the hotel for these roads, but it should be out there for someone to see.
Because we were trapped in the highlands with no service, we arrived two hours later than we informed the host. The man who greeted us, I believe it was Albricht was incredibly rude.
When I walked into reception he said "Can I teach you something?" and walked me to the foyer to show me where to leave my shoes. He said "is this something you can understand?" I thought it was rude but maybe just a language barrier.
He continued to make me and my friends feel unwelcome because we arrived late. When I explained why we were late he said "You have a phone, you could have called us" even though I explained we had no service because we were trapped in the highlands.
When I asked about laundry he pretended he didn't understand what I was saying and then said they don't have washing machines. When I checked the booking and saw that there was in fact laundry I went back and asked he said curtly, "look at the time, you are too late".
It's a shame bc I met Olga the next day and she was really so sweet. We were already so exhausted from the stressful travel if we had just been greeted respectfully it would have made such a difference. Instead it was by far our worst experience in Iceland.