We had a lovely stay, the staff were friendly and would do anything they could to make or stay enjoyable, nothing was too much trouble. The meals were very good, great choice for breakfasts, lunch and evening meals. Our room was very clean, housekeeping provided every day. The only problem we had was with the stairs , two flights up and one down to our room, both elderly with mobility issues. We did discover after our arrival there is a ground floor room available, unfortunately it was occupied so we couldn't ask to change rooms. So I suggest that for elderly less able guests, book the downstairs room, although I was informed it is smaller than the one we had booked.