Pros:
- Our room was absolutely lovely: clean, blending original architectural elements with modern conveniences; many large, openable windows with fantastic views of the town and vineyard.
- Excellent privacy: only 7 rooms in the hotel
- Good location if you have a car: short drive to shopping, restaurants and lake Iseo.
Cons:
- This hotel has so much potential to be AMAZING, but our experience was completely undermined by the poorly trained hotel staff and lack of information for english-speaking guests.
- The person working the Front Desk/Check-in is the only worker you have access to (besides possibly a waitress in the hotel restaurant) so to discover that each Day-Reception person has little or no english skills was a significant problem for us. Their knowledge of english, aside from rudimentary phrases/words, seemed to be rehearsed for only pushing hotel wine and promoting the hotel restaurant. They came across as seasonal summer students.
- No hotel orientation info in the room for english guests, nothing.
-Took 1 bag of laundry to reception (an advertised service). Didn't get sent out, was crammed under the reception desk. Staff blamed each other and then turned on us (!).
- Internet only worked for 1 day of our 3 day stay. Called Front Desk. Worker didn't seem to care; said there were plans to get better router in a month or so.
- Hotel held loud disco party in the evening on two nights.
- Cleaning staff were intrusive.