8/10 Väldigt bra
7 augusti 2019
A hotel with potential but need to tune processes
the hotel was ok. at check in very nice staff who informed about Hardrock's all the benefits.
to note is that the bathrooms lack any form of insulation. there is a 1cm gap in the door, everything you do is heard throughout the room.
cleaning does not replace glass. have you drank red wine on day 1 you have red wine in the glass the whole stay. the glass is only moved to the desk, not replaced.
f&b require a note. First, note that the restaurant has no connection to hard rock brand - dont expect any connection to HR or HRC. Something that is rather a pan steak is served as burger. do you ask the serving staff if they are teaching you that they "have no connection hard rock and this has been a burger since long before HR brand” - its you as a customer that don’t under stand it.
Reception of hotel is marketing free tap water as the best to drink - you don’t need to buy bottles. When you ask for that good tap water in restaurant they don’t offer it but want to sell water.
The roof top bar which is marketed as ”Davos best” can not offer champagne on glass which I think should be a must for a bar that sells It Self as the best In a place as Davos.
In the SPA department, the staff is so new that they do not know that they have food serving. they need to find out how it works and if they get it serve food even though there are menus laid out.
a hotel with potential but they have to fine-tune processes and have all join around the hard rock brand.
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