The issues started the moment we arrived. They had the wrong room type and they tried to put us in a room which was different from the one we had paid for. When we arrived to our room they had put in a spare bed that we did not request. This spare mattress smelt like a mixture of damp and mould, it then stunk up the whole room and we had to get the lady to remove it. There were no toiletries apart from a bottle of shampoo. We booked the room for 2 people, yet there was only one packet of coffee and 4 sugars and no milk. The glasses in the bathroom were dusty and had rings on the plate it was placed on. You could tell it had not been cleaned for a while. We wanted to go out for a swim and the pool was not clean, there were no ashtrays around or a nice relaxing place to just sit and have a smoke, apart from standing around the rubbish bins. The food could have been better also. For such an expensive price you would think that the food would be great, yet it was a huge let down. Some were uncooked, overcooked and just no flavor. The place looked amazing, but that was just it. Sounded nice, looked nice, BUT WAS FAR FROM NICE.