4/10 Hyfsat
23 oktober 2024
Broken Promises and Missed Moments
Our recent stay at Wyndham Alltra Cancun was unfortunately quite disappointing, especially considering the high expectations we had based on its advertised family-friendly facilities. The main reason we chose this hotel was for its water park and waterslides, which we thought would be perfect for our children. However, these facilities were closed for 90% of our stay. Given that this was the highlight for us when booking, it was a major letdown and affected the entire experience.
We also had high hopes for our honeymoon celebration. We requested a bottle of champagne to be waiting in our room upon check-in, which the staff kindly acknowledged in their email communication prior to our arrival. Sadly, the champagne was not delivered as promised, and it was only after I emailed the front desk again that we finally received it—24 hours later. While the gesture was appreciated, the timing had already passed, and the moment was not quite the same.
The lack of attention continued at check-out, where we were not even asked how our stay had been. This was quite surprising and left a negative final impression. I have never stayed at a hotel where staff didn’t show any interest in the guest’s experience upon departure.
On the plus side, the beach was beautiful, and the Italian and Mexican restaurants offered good food, but room service was dry and flavorless. While some staff were friendly, communication in english was difficult.
For us the experience was poor.
Simon
Simon, 3 nätters familjeresa
Verifierad gästrecension från Hotels.com
