Quite a wait until I got to check in, and when I got to my room it smelled heavily of cigarette smoke, and we booked a non smoking room. It took quite a while to get help at the reception but we got a new room when we informed about this.
When arriving to the next room the toilett was broken, it did not stop flushing, so I needed to go down again and ask for help. Then I had to wait in my room for 20 minutes for a plumber. He fixed it in 20 minutes but left dirty papers on the floor, dirty water splashed all over both floor and sink. I already lost 3 hours of my one day in Milano, so I cleaned everything up myself, but it was disgusting, but did not want to waste another hour.
When arriving at the hotel and using the toilett that evening, it broke again.....