6/10 Bra
27 december 2024
Disappointing Experience - Not What Was Advertised
I could write an entire post about this hotel, but here are the key points:
The pictures shown online are completely misleading and do not represent the actual state of the hotel. Management needs to update the photos to reflect the reality accurately. The difference between what is advertised and what you get is so stark that I felt deceived—it felt like I had booked one hotel but arrived at an entirely different one, which I wouldn’t even consider a 4-star property.
The rooms, while somewhat similar to the pictures, are outdated and in dire need of renovation. The overall atmosphere is far from what you’d expect for the price and rating.
Service was another letdown. While the staff was polite enough, they were far from attentive. At the bar, for instance, it seemed like their phones were more important than their job—there was virtually no service at all.
Overall, I left feeling very disappointed. This hotel simply does not live up to the standard it advertises. My message to management: please be honest about what you’re offering. Selling a level of quality you can’t deliver is unacceptable.
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