4/10 Fair
Nov 29, 2024
Yeah, buyer beware....improvements needed
Most of the staff are very friendly and brilliant. One dude should consider other professions because he is a sad human and it radiates outward. As for the hotel room. It was freezing because there is no real insulation and it is drafty. The window lock was broken and difficult to finally close. The location is walking distance to Centro Historico but the neighborhood is very sketchy. When even your cab driver asks you "really Miss, here" you begin to wonder. Room service and cleaning were great. The "continental" breakfast was some reall cold hard scrambled eggs, one chip, and beans or fruit. They should just invest in a better system and other options. The breakfast team is much too sweet for this disappointment from people. Finally, while stylish, the water only runs cold and the knobs don't work properly. When it did run hot, I'm convinced that I may have cooked the outer layer of my skin. Also as a note, because of the lack of insulation, you will hear everything and everyone in the hallway in the middle of the night.
Reshard
Reshard, 6-night trip
Verified Hotels.com guest review
