Mixed Experience at Sonder Vista Cay (Build 4000, Room 403)
We recently spent 5 days at Sonder Vista Cay, and while it had its perks, several issues impacted our stay.
Pros:
· Spacious rooms
· Responsive customer support via chat
· Essentials room with fans (saved us during AC issues)
Cons:
· Extremely hard beds
· Clubhouse/game room too far from room (inconvenient for teens)
· Unreliable AC (malfunctioned multiple times)
· Electrical issues (breaker flipping in living room and master bedroom)
Our AC woes began on day 3, with temporary resolutions. However, on our last day, it completely stopped working, leaving us sweating. I grabbed fans from the essentials room and opened windows for relief.
Additional electrical issues plagued us: the breaker for the living room TV and master bedroom would flip whenever we turned on the living room TV.
I appreciate Sounders' responsive chat support, but the issues persisted.
Suggestions:
· Upgrade bed comfort
· Improve AC maintenance
· Enhance electrical infrastructure
· Consider relocating clubhouse/game room or providing shuttle service
Despite these issues, the room's space and customer support were positives. However, the problems detracted from our overall experience.
Would we return? Maybe, but only after improvements.
Recommended for: Families seeking spacious rooms
Not recommended for: Those prioritizing comfort and reliability
Tips: Check AC and electrical systems before settling in, and don't hesitate to reach out