The staff at the reception was friendly, the location is fantastic and the family room (with 5 beds) is rather cosy with large windows, but no so well equipped (basically just beds and a very small bathroom). The doors are very thin and you hear very much the people who are passing by in the staircase, especially in the middle of the night... We had no problem with that and we thought it was all part of the Amsterdam atmosphere. Unfortunately in the morning after the first night we found (and killed) 2 BED BUGS (including a very large one ) on 2 different beds, (they were definately bed bugs, they were even full of blood). As a result we packed our things and left only after one night (despite we had paid for 2 nights- the receptionist apologised for the inconvenience and he seemed genuinely sorry and surprised, However considering the size of the bed bug it must have been in the room for a while and must have fed in quite a few customers before us. So I hope the hotel management will take care of the problem and sanitize room 202 (family room with 5 beds on the second floor) before they rent it again !