2/10 Dåligt
17 januari 2019
Lying staff DOWNGRADED us without compensation
Recieved a NOTE UNDER THE DOOR saying we had to SWITCH ROOMS on our fourth night... and then got DOWNGRADED to a worse room than we payed for with NO COMPENSATION. They said there's nothing they can do because they suddenly had privileged customers coming in... Whatever that means. They said we were not as important since we booked through hotels.com and should call them about any complaints... Excuse me? We couldn't believe our ears. We payed for a queen but had to move all of our things to a smaller, dirtier room with a double bed which took 2 hours from our holiday! The new room had a greasy stove, dusty floor, disgusting shower and was missing batteries for the fire alarm. They certainly had not prepared the room for us at all. The staff were unhelpful and didn't care about us. Really sad, the place was ok otherwise (the tiny tiny pool in the picture is ice cold and not deep enough to swim in though). Staff later lied to try to cover up their own mistakes. No compensation. Cleaning ladies screaming at each other in the morning.
Verifierad resenär
1 natts romantisk resa
Verifierad gästrecension från Hotels.com